ELIGIBILITY FOR EXCHANGE
We accept exchanges for items that meet the following criteria:
The item must be in its original condition, unused, and with all original tags and packaging.
The request for an exchange must be initiated within 07 days of receiving the item.
Items purchased during special promotions or clearance sales may be subject to different exchange terms, which will be communicated at the time of purchase.
1. HOW TO REQUEST AN EXCHANGE
To initiate an exchange, please follow these steps:
Contact our customer support team at support@thepucci.com or Call Us: +91 8290707396 within 07 days of receiving your item. Please provide your order number and details about the item you wish to exchange.
Our customer support team will provide you with instructions on how to return the item and initiate the exchange process.
2. RETURN SHIPPING
Customers are responsible for the cost of shipping the item back for exchange. We recommend using a trackable shipping method to ensure the safe and timely return of the item. Thepucci.com is not responsible for items lost or damaged during the return shipping process.
3. EXCHANGE PROCESS
Once we receive the returned item and verify its eligibility for exchange, we will process your exchange within 5 to 7
business days. You will be notified via email once the exchange has been processed, and your replacement item will be shipped out using the original shipping method selected at checkout.
4. EXCHANGE LIMITATIONS
Please note the following limitations regarding exchanges:
If the item you wish to exchange is no longer available, you may be eligible for a store credit or a refund, as per our refund policy. Exchanges are subject to product availability. If the replacement item is of higher value, you will be responsible for paying the price difference.
5. NON-EXCHANGEABLE ITEMS
Certain items are not eligible for exchange, including:
Personalized or custom-made items
Intimate or sanitary goods
Gift cards
6. CONTACT US
If you have any questions or concerns regarding our exchange policy, please contact our customer support team at support@thepucci.com or Call Us: +91 8290707396 We are here to assist you and ensure you have a positive shopping experience with us.