If you are not satisfied with your purchase, we accept returns under the following conditions:
 Timeframe for Returns: You can return your sunglasses within 7 days from the date of delivery.
 Condition of Items: The sunglasses must be unused, unworn, and in their original condition, with tags and packaging intact.
Non-Returnable Items: The following items are non-returnable:
0 Personalized or customized sunglasses (e.g., sunglasses with engraving or prescription lenses).
o Sunglasses that have been worn or damaged after delivery.
o Final sale or clearance items.

1. How to Initiate a Return

To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer service team within the return window at support@thepucci.com or Call Us: +91 9001052094
2. Provide Order Information: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Once your return request is confirmed, we will send you a Return Authorization and return instructions, including the return address.
4. Return Shipping: You are responsible for return shipping costs unless the item was defective, damaged, or sent incorrectly. We recommend using a trackable shipping service for your return to ensure that the item is safely delivered to us.
Note: Please do not return items without prior authorization. Unauthorized returns will not be accepted.

2. Refunds

Once we receive your returned sunglasses, we will inspect them to ensure they meet the return conditions. If the return is approved, we will process your refund to the original payment method.
Refund Processing Time: Refunds are typically processed within 07 to 14 business days after we receive the returned items.
Shipping Fees: Shipping costs are non-refundable. If you received free shipping on your order, the original shipping charges will be deducted from your refund.
Partial Refunds: If the sunglasses are returned in a used or damaged condition, we may issue a partial refund or reject the return altogether, depending on the severity of the damage.

3. Exchanges

If you would like to exchange your sunglasses for a different style, size, or color, we recommend following our return process to return the item and then placing a new order. Exchanges are processed as returns and new purchases, as we do not process direct exchanges for different products or sizes.
If the sunglasses are defective or damaged, please contact us and we will assist you in obtaining a replacement or a refund.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@thepucci.com or Call Us: +91 9001052094 You must notify us within 7 days of receiving the damaged item.
Replacement or Refund: We will either replace the damaged or defective sunglasses or issue a full refund, including shipping charges.
Return Shipping for Damaged Items: If the item is defective or damaged, we will cover the return shipping costs, and you will receive a prepaid return label.

5. How to Return Sunglasses

Return Address: Once your return request is approved, you will receive the return address. Please note that we can only accept returns sent to the designated return address.
Packing: Ensure that the sunglasses are packed securely in their original packaging (or similar protective packaging) to avoid any damage during return shipping.

6. International Returns and Refunds

For international orders, you can return items within the same conditions outlined in this policy. However, the customer is responsible for the return shipping fees and any customs duties or taxes incurred during the return process.
• Currency and Payment Processors: Refunds for international orders will be processed in the original payment currency and refunded to the same payment method used at the time of purchase.
• Timeframe: International return shipping times may vary depending on the country.

7. Cancellation Policy

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once the order is shipped, it cannot be canceled, but you can return the item following the return process.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@thepucci.com or Call Us: +91 9001052094.

9. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please reach out to our customer service team at support@thepucci.com or Call Us: +91 9001052094